Refund policy

Returns/Refunds

We do not offer returns or refunds on orders that aren't incorrect or faulty. We also do not offer refunds on any digital download orders if the item file has already been received. In the rare instance that there is an issue with your order, such as receiving the wrong items or your items being damaged, we will happily arrange a return/refund. 

To start a return, you can contact us at printgallerygb@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any queries regarding your order or returns/refunds, you can contact us at printgallerygb@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges on non-defective items. Defective items can be exchanged for a replacement free of charge if sufficient evidence is provided of the defective goods and deemed acceptable for a free replacement.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at printgallerygb@gmail.com.